Uncensored Dev

Couch Dilemma

Someone should have warned me that finding a couch would be harder than finding an apartment.

About a month ago I ordered a couch from West Elm. It was on back order, with a targeted ship date of 9/1. The website said they would not charge me until the order was fulfilled, and it was somewhat true - for the two weeks following I had a “pending transaction” for the cost of the couch.

September 1st passed, and suddenly, the pending transaction vanished. No shipment, no email, no contact of any kind to give me a clue as to what was going on.

I assumed my order had been cancelled.

Last Friday (Sept 11), the charge for the couch came out of nowhere and went through.

No email, no phone call, still no contact to give me any sort of clue what’s going on.

Today I call them, asking them what the deal is. I’ve been charged - does it mean my couch is on the way?

No.

It’s still on back order, only this time they think it will arrive at the warehouse in 2 weeks. Possibly. West Elm’s track record is against them.

Then, about a week after that, it’ll be shipped to me.

WTF? Do I really want to wait another 3 weeks for this couch? I’m starting to doubt I do (during this time I’ve been looking for other couches, and got this close to buying one last Thursday. It’s a good thing for my personal finances that I didn’t).

At this point, the more and more I think about it, the more I just want my money back.

To make matters worse, when asked about the possibility of a refund, I was told it wasn’t a guarantee.

I’ve talked before about bad customer experiences, but god damn, I think this might take the cake. Way to leave the customer out of the loop.

Getting screwed by going legit, in 6 steps

1) Thought … I really want to make a ringtone of the I’m on a Boat song. Like, really.

2) I already have that MP3, lets try out that nifty iTunes Ringtone feature…

3)

4) Fine… I’ll buy it. It’s worth that much to me.

5)

6) …fuck.

Rounding Fail

An error message I received during my InterfaceLift image upload:

Your fullscreen aspect ratio file must be a minimum of 1920x1440 pixels with WIDTH/HEIGHT exactly equal to 4/3 (1.3 repeating). The aspect ratio of the file you uploaded was 3797/2848 = 1.333216.

How about you guys be a bit more lenient on repeating ratios?